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What Pepper is

Pepper is your personal AI assistant. You talk to it in plain language — by text message, by WhatsApp, by phone call, by email, in the web chat, or from the command line — and it helps you stay on top of your day: your calendar, your inbox, your reminders, the news you follow, and the running list of things you've asked it to remember.

It's one continuous assistant, not a fresh chatbot each time. Pepper remembers what you've talked about before, so you don't have to re-explain yourself.

Three things are worth knowing before anything else:

What you can do, at a glance

Where Pepper lives

You can reach the same Pepper from any of these — it's the same assistant with the same memory everywhere:

See Ways to reach Pepper for the details of each.

Telling Pepper when a reply was good or bad

Every reply from Pepper carries a 👍 / 👎 under it — in web chat, in the iOS
app, and as a link at the foot of an email reply. Tapping one records how that
answer landed; a thumbs-down can carry a short note about what went wrong. It's
the most direct way to shape what Pepper gets better at. A note can run to
about two thousand characters, wherever you write it — past that Pepper asks
you to shorten it and keeps what you typed, rather than saving a version with
the end cut off.

Nothing is final. In web chat and the app, tapping the thumb that's already
filled takes the vote back, and tapping the other one changes it. A vote you
cast in email can be changed the same way — the thank-you page links you into
the conversation in web chat. Your vote is yours: in a room,
other members see their own.

Reacting with an emoji

Any message in a conversation you can see takes an emoji reaction — yours or anyone else's, and Pepper's replies too. On the web, hovering a message shows three quick reactions — the ones you use most, so they settle into your own habits over a couple of weeks — and a small face button that opens the full picker. The picker is the same in chat and in rooms: Frequently used first, then every emoji by category, with a search that matches what an emoji is called and the words people use for it ("lol", "party", "tada"), forgives a typo, or takes a pasted emoji straight in. The iPhone app has the same picker; there, long-pressing a message shows six quick reactions, again led by the ones you use most. You aren't limited to a list; almost any emoji works. Press the same one again to take it back, and the chip under a message shows how many people used it and who.

Pepper reacts too, and it means something specific: when a reply would only have been "got it" or "nice", it puts an emoji on your message instead of writing a sentence. That's not Pepper ignoring you — it's the acknowledgement, without a notification and without another message in the thread. It won't react to something that asked a question, requested an action, or deserves words.

Reactions aren't the same as the 👍 / 👎 above. Those rate how good an answer was and feed what Pepper gets better at; a reaction is just a reaction.

What Pepper won't do (today)

A few honest boundaries, so you're never surprised:

When you ask for something out of bounds, Pepper will say so and offer the closest thing it can do.

Last updated from Pepper 61a03fda7ffd1fb05c06c2699a8ecfd4ce3fc39d

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